Unifying DoD Public Safety Communications

Publc Safety Acces Point (PSAP) Control Room

Challenge

The Department of Defense (DoD) manages thousands of globally distributed Public Safety Access Points (PSAPs), each with unique local requirements for equipment and compliance. Historically, monitoring compliance and ensuring interoperability was limited to manual site visits—an impractical approach exacerbated by COVID-19 travel restrictions. Additionally, the Public Safety Communications (PSC) community had a deep-rooted culture of isolated operations, complicating modernization efforts.

Solution

ACES implemented a collaborative solution using Microsoft Teams and SharePoint Online to unify and digitally connect PSAP personnel. Regular virtual meetings conducted via Teams facilitated open dialogue, strengthened community bonds, and promoted confidence in DoD365 technologies, significantly overcoming previous network limitations.

A centralized SharePoint solution was developed to maintain accurate records of PSAP equipment and compliance status, providing visibility and fostering accountability. The intuitive platform allowed users to easily update data and connect directly with peers across locations, forming a supportive network for shared problem-solving and innovation.

Results

ACES’ Microsoft 365-based solution transformed a fragmented PSC community into a globally unified network. This cultural shift greatly accelerated modernization, reduced maintenance costs, and simplified equipment standardization across DoD PSAPs. For the first time, PSAP personnel could effortlessly collaborate, resolve shared challenges, and continuously improve emergency response capabilities, creating significant efficiencies and operational improvements across the Department of Defense.

"I wanted to share my thoughts on your performance over the past year. Under your direct leadership, the innovation you and your team have brought to bear in C3I has been transformational. Your team has turned technology into a force multiplier for C3I when we needed to interface with our PSC, SATCOM and TCMP community. The C3I SharePoint portal, database solutions, and your Teams ability to get results in the Microsoft 365 environment have exceeded expectations and are a bright light on the SharePoint scene in CIO."

- GS-15 Government Lead for Tactical Communications, DoD CIO